Refund Policy

1. Introduction

Thank you for choosing Mr Surenzo. We provide digital products, educational resources, projects, courses, and other downloadable or online-access content.

Because digital products can generally be accessed or downloaded immediately after purchase, refunds are limited to the circumstances described in this policy and any rights that cannot legally be excluded.

2. General Refund Policy

By purchasing a product, you are encouraged to review its description, included features, previews, requirements, and other available information before completing the purchase.

3. Situations Where a Refund May Be Considered

Subject to verification and applicable law, we may review refund requests in circumstances such as:

• Payment completed but access was not provided: You were successfully charged but did not receive access to the purchased product and the issue cannot reasonably be resolved by restoring access.
• Duplicate payment: The same transaction was accidentally charged more than once and the duplicate transaction is verified.
• Material product issue: The purchased digital product materially differs from its advertised description or essential features, and the issue cannot reasonably be corrected or resolved.
• Other legally applicable circumstances: A refund or other remedy may be provided where required by applicable law.

4. Non-Refundable Situations

Except where a refund or other remedy is required by applicable law, refunds will generally not be provided in situations including:

• You changed your mind after purchasing the product.
• The product does not match your personal expectations even though it was accurately described before purchase.
• You purchased the product without reviewing its description, requirements, features, or available previews.
• You have already accessed or downloaded the digital product, except where the product has a qualifying defect or another refund right applies.
• The issue is caused by your device, unsupported software, internet connection, or system configuration, where the product itself is functioning as described.
• The product price was changed after your purchase.
• You simply prefer another product or want to transfer your purchase to a different product.

5. Technical Issues and Product Support

If you experience difficulty accessing a purchased product, please contact us before requesting a refund. We will first attempt to identify and resolve the issue.

For example, if your payment was successful but your purchased product does not appear in your library, we may be able to restore access without requiring a refund.

Technical issues caused solely by a user's device, operating system, browser, internet connection, or unsupported third-party software generally do not qualify for a refund when the product itself is functioning correctly.

6. Refund Request Process

To request a refund review, contact us using the email address below and provide sufficient information for us to identify the transaction.

We may request additional information reasonably necessary to verify the transaction and assess the request.

7. Refund Review

Each refund request is reviewed based on the specific circumstances of the transaction, the nature of the product, the access status, and applicable law.

A request does not automatically guarantee a refund. Where appropriate, we may offer an alternative resolution, such as restoring access, correcting a technical issue, or providing the applicable product or service.

8. Refund Method and Processing

Where a refund is approved, it will generally be processed through the original payment method or through another appropriate method supported by the applicable payment provider.

The time required for the refund to appear in your account may depend on the payment provider, bank, card network, or other financial institution involved in the transaction.

9. Product Pricing

Product prices may change at any time. A price change after your purchase does not by itself create a right to a refund or price adjustment.

Any promotional offer, discount, or limited-time pricing applies only according to the conditions of that offer.

10. Product Transfers

Purchased products generally cannot be transferred, exchanged, or shifted to another product or another account unless we expressly agree to such a request.

Account sharing or transferring purchased access to another person is not permitted under our Terms and Conditions.

11. Fraudulent or Unauthorized Transactions

If a transaction appears unauthorized, fraudulent, disputed, or otherwise suspicious, we may investigate the transaction and take appropriate action.

Users should contact their payment provider or bank immediately if they believe their payment credentials have been compromised.

12. Consumer Rights and Applicable Law

Nothing in this Refund Policy is intended to remove, restrict, or override any consumer right, statutory protection, or remedy that cannot legally be excluded under applicable law.

This policy should be read together with our Terms and Conditions and any other applicable policies published on the website.

13. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have a question about a purchase, access issue, or refund request, please contact us: